Job Details
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Job Description
Main Job Duties:
- Design quality Telesales training programs within budget limitations.
- Schedule individual and team training plans on a regular basis.
- Evaluate strengths and weaknesses to identify training needs.
- Oversee training material and suggest improvements.
- Choose the most appropriate training method per case (e.g. on-the-job training, seminars and simulations).
- Design on-boarding session for new hires and Telesales trainees.
- Evaluate Telesales team performance to ensure incorporation of taught techniques.
- Report on training program effectiveness.
- Create an open-communication climate and gather team members’ preferences for potential training.
- Maintain updated curriculum database and training record.
- Stay up-to-date with employee development trends.
Job Requirements
- Proven work experience as a TeleSales training specialist or Sales training coordinator.
- Extensive knowledge of learning principles and modern training techniques.
- An ability to manage the full training cycle.
- Experience with learning management software.
- Proficiency in MS Office.
- Understanding of Telesales process, preferably with customer service experience.
- Sales, Training, and Customer Service Experience is a must
- Excellent communication and presentation skills.
- Strong organizational and team management skills.
- Additional certification in training is a plus.
- Training Management, Performance Management, Motivating Others, Giving Feedback, Coaching, Self-Development, Motivation for TeleSales, Self-Confidence, Sales Planning, Orienting Employees.
