Customer Service Manager - Alexandria
Alforat -
Alexandria, EgyptPosted 5 years ago203Applicants for1 open position
- 27Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Manage the Customer Services staff.
- Resolving complex issues and inquiries.
- Resolve customer complaints via phone or face to face.
- Constant follow up on Clients pending issues up till accomplishment.
- Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Coordinate with other departments to Solve Customers' Complaints.
- Random sampling to survey customers to follow customer satisfaction.
- Work visits to customers to update their data and document greater communication channels with customers.
- Take ownership of customer’s issues and follow problems through to resolution
- Develop service procedures, policies, and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Job Requirements
- Bachelor's Degree in any related field.
- Proven working experience as a customer service manager at least 8 years
- Experience in Real Estate; construction is a must.
- Verbal Communication, Phone Skills, Listening, Excellent presentation, communication, negotiation, Problem Solving & leadership skills.
- Able to work under pressure
- Good command of MS Office.
