CRM Manager

El Asreya for Real Estate Development - Heliopolis, Cairo

Posted November 19, 2018

Applicants for
2 open positions

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Experience Needed: More than 3 years	Career Level: Manager	Job Type: Full Time
Salary: Confidential	Vacancies: 2 open positions

About the Job

Supervise day-to-day activities of CR specialists
Conduct reports analyzing the customer service level provided by the team
Monitor & deliver performance & productivity reports
Meet with customers who have critical / complicated cases
Escalate customers’ complex problems & complaints to senior management
Make recommendations for departmental improvements
Prepare yearly action plan to address clients' needs and insure they are satisfied
Meet customer service objectives by forecasting requirements and preparing annual budget
Improve customer service procedures, policies and standards for customer service department
Develop effective communication strategies to enhance relationship with customers and increase their satisfaction

Job Roles: Customer Service/Support

Job Requirements

Bachelor's degree
Experience 3+ years in same position, Real Estate is a MUST
Excellent Interpersonal skills.
Good communication & presentations skills
Management Skills

Keywords: Real Estate CRM Customer Service Customer Care Customer Support Customer Relationship

About this Company

El Asreya for Real Estate Development Company S.A.E.
Founded in 1998, El Asreya has been developing prestigious residential buildings that satisfy and fulfill its customers’ requirements and aspirations. In recent years, and as Cairenes are seeking more spacious, greener... (More)

Industry: Real Estate/Property Management

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