- Experience Needed:
- 3 to 5 years
- Career Level:
- Experienced (Non-Manager)
- Job Type:
- Full Time
About the Job
- Receive level two reported issues from customer support.
- Analyze issues to root cause and simulate the same at GET.
- Investigate issues at customer side.
- Follow up with development team to receive a fix for the issue.
- Install fixes at client side.
- Maintain client confidence and satisfaction by fixing issues faced at his side.
- Follow Up level two reported issues from receiving to closure within the approved SLA.
- Maintain and update customer database with the Software version, software configuration and environment installed at customer side.
- Update Knowledge base.
- Report Issues Statistics.
3 to 5 years
Not Specified at least
Information Technology Services
About this Company
For over 25 years, GET has established a global reputation as a leading Passport & ID solutions provider, independent software vendor and systems integrator. Using state-of-the-art security systems, innovative hardware, and software applications, GET provides institutions,...
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