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Job Description
- Providing Global IT support for Vodafone Enterprise & Web Applications for all branches of Vodafone Companies around the world
- Maintaining the availability of the applications and their hosted servers (on UNIX platform)
- Performing all possible technical troubleshooting steps to solve the problems and service requests
- Managing all system components including apache and tomcat
- Solving the user/groups access issues the different sections on the applications
- Troubleshooting & facilitating the Infrastructure and connectivity issues remotely
- Utilizing the existing team applications and tools (knowledge base, Documentation database, Handbook) to solve the incidents
- Ensure that the technical solution and root cause are clear and logic
- Prioritizing and managing several open cases at one time based on agreed Service Levels.
- Ensure that all incidents are solved within the agreed SLA
- Update the technical documentation and the team knowledge base.
Job Requirements
- 1- 2 year IT Support, system administration experience
- ITIL Foundation background.
- Networking background
- Scripting background.