Job Details
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Job Description
VisaHQ is a leading online U.S. passport and travel visa services company assisting retail and corporate clients in nine nations around the world. Headquartered on Embassy Row in Washington, D.C., VisaHQ uses cutting-edge online technologies to offer its customers unmatched electronic travel management solutions, as well as access to the most comprehensive visa requirements database and largest online Embassy and Consulate directory in the world. Our goal is to get people where they’re going on time, every time, without a hassle.
Responsibilities:
- Answer telephone calls and emails, and record orders with 100% accuracy.
- Use problem-solving skills to handle difficult or irate clients in a professional manner.
- Educate customers about what the company has to offer, increasing public awareness of various services.
- Learn about the organization’s products and services, and keep up-to-date with any changes to them.
- Convey customers’ feedback and suggestions to the supervisor in order to offer services that exceed customer expectations.
Job Requirements
- Previous call center experience or customer service experience is a must
- Experience in the field of travel preparation is highly desired
- Excellent verbal and written communication skills in English and Arabic
- Readiness to work in 24/7 shifts rotation (3 shifts).
