IT Technical Support Engineer

Peerless -
Mohandessin, GizaPosted 5 years ago

127Applicants for1 open position

Job Details

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Provide first level support including problem resolution for software applications, hardware, and peripheral devices.
Perform minor software and minor hardware repairs
Support the setup of all new hardware, especially desktops, laptops, and printers
Manage help-desk ticketing system, including the appropriate assignment of support tickets to members of the IT department
Assist in the management of printers, copiers, and print servers
Assist in maintaining an inventory of all hardware and software
Assist in the preparation of documentation on hardware and software, maintenance and practices, and problem resolutions
Perform other duties as assigned by the IT help-desk Manage

Bachelor degree in Computer Science, Computer Engineering or any other related degree.
1-2 years of experience in a similar position.
Excellent command of English.
Experience in the configuration and administration of Windows and Linux.
knowledge in the administration for MS SQL Server and PostgreSQL
Knowledge in networking (VPN, virtualization, and firewall)
Knowledge in switches and routers
Strong troubleshooting and problems diagnosing skills.
Flexible and can work under pressure.
Preferable to have CCNA, MCP or MCTS certifications.
Preferable to have good Knowledge ERP system (Odoo)
Strong communication and customer service skills.
Having good documentation skills.