IT Technical Support Engineer
Peerless -
Mohandessin, GizaPosted 5 years ago127Applicants for1 open position
- 113Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Provide first level support including problem resolution for software applications, hardware, and peripheral devices.
- Perform minor software and minor hardware repairs
- Support the setup of all new hardware, especially desktops, laptops, and printers
- Manage help-desk ticketing system, including the appropriate assignment of support tickets to members of the IT department
- Assist in the management of printers, copiers, and print servers
- Assist in maintaining an inventory of all hardware and software
- Assist in the preparation of documentation on hardware and software, maintenance and practices, and problem resolutions
- Perform other duties as assigned by the IT help-desk Manage
Job Requirements
- Bachelor degree in Computer Science, Computer Engineering or any other related degree.
- 1-2 years of experience in a similar position.
- Excellent command of English.
- Experience in the configuration and administration of Windows and Linux.
- knowledge in the administration for MS SQL Server and PostgreSQL
- Knowledge in networking (VPN, virtualization, and firewall)
- Knowledge in switches and routers
- Strong troubleshooting and problems diagnosing skills.
- Flexible and can work under pressure.
- Preferable to have CCNA, MCP or MCTS certifications.
- Preferable to have good Knowledge ERP system (Odoo)
- Strong communication and customer service skills.
- Having good documentation skills.
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