Job Details
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Job Description
About the job:
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information perform customer verification
- Set up new customer accounts process orders, forms, applications and requests organize workflow to meet customer time frames direct requests and unresolved issues to the designated resource
- Manage customers accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints
- Record details of actions taken prepare and distribute customer activity reports maintain customer databases
- Manage administration communicate and coordinate with internal
- Departments follow up on customer interactions provide feedback on the efficiency of the customer service process
Job Requirements
- Interpersonal skills
- Communication skills verbal and written listening skills
- Able to work under pressure
- Attention to detail and accuracy data collection and ordering customer service orientation adaptability.
- Well organized, efficient and effective.
- Very good in English.
