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Job Description
- Provide superior customer service and offer excellent advice to the customers in order to help them select the right hotel for their businesses travels.
- Manage several on-going queries at once.
- Follow-up communications to provide additional details is sometimes necessary to make the sale.
- Make outgoing calls and assist with reservations, confirmations, room need requests, and questions.
- Explain hotel details, rates, services, amenities, and other information about the hotel as requested.
- Maintain knowledge of our reporting system, current events, and potential issues.
- Provide potential customers with appropriate room assignments and types while up-selling when appropriate
Job Requirements
- Experience: 1 to 3 years.
- Bachelor's or master's degree
- Salary based on experience.
