- Experience Needed:
- 0 to 1 years
- Career Level:
- Entry Level
- Job Type:
- Full Time
2,500 to 3,500 EGP per month
- Education Level:
- Bachelor's Degree at least
About the Job
- Communicate with customers though any social media channel including chat, email, Facebook, Instagram and what’s app.
- Responsible for answering all customers’ inquiries by clarifying desired information and provide the support needed.
- Seize the opportunity to up-sell and/or cross sell accounts; explaining new features.
- Logs the active sheet and submitting it to department manager
- Handle complains, work on solving them and lower escalation record.
- Upload orders on Odoo system in order to activate the order.
- Manage and keep track of failed, canceled and pending calls and tacking corrective actions for improvement.
- Support in talking in inbound and outbound calls during rush hours if needed.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationship and engage customers by taking the extra mile to insure overall customer satisfaction.
- Meet personal/team qualitative and quantitative targets.
0 to 1 years
Bachelor's Degree at least
About this Company
Founded in 2011, ariika is the leading manufacturer & distributor of bean bags and alternative furniture in Egypt. Our portfolio has since grown to encompass everything comfort: relaxing floating bags and mats, comfy air lounges, soft travel pillows, squishy big sacs and...
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