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Job Description
Overview:
- This position will involve Systems Engineering tasks and duties, including Operating systems management, Including MS Windows and Linux, plus a good knowledge of Unix OS, and other IT systems products, design solutions architecture, good knowledge of Virtualization and cloud computing, aware of Datacenter Design, component and tiering systems.
- Present and perform POC for Different infrastructure technologies, respond to RFPs, and Bids, technical writing skills, good knowledge of ISO 20001 and ITIL framework.
- Implement an ITSM solution.
- Perform IT assessment to our customer's network and Data Center based on their regulations and requirements.
- The position required presentable personnel that he can conduct presentation and demo and work closely with the sales team.
Job Responsibilities:
- Ability to troubleshoot Servers and other DC equipment
- Strong ability is required to work independently and remotely when troubleshooting and must also have the ability to solve problems with minimal client input and expertise to escalate when a solution is not readily apparent.
- Engage vendor for Maintenance Contract Renewals processing when needed.
- Perform specific tasks relating to Presales for IT and systems and infrastructure solutions
- Strong ability to lead the team and has a good knowledge of cloud, Storage, Monitoring solutions.
- Investigate systems related incidents, collect and preserve evidence
- Assess Infrastructure services and Data Center controls
- Create solution design and write-up based on customer requirements and RFPs
- Support AOT applications and DB teams related to their security requirements
- Awareness of Linux/Unix and open sources security solutions.
Job Requirements
Skills and Experience:
- 5+ Years of systems engineering experience and at least three years cloud and Virtualization administration.
- Experience in Data Center requirement and controls
- Experience in implementing ISO 20000 Standards and ITIL framework
- Flexible to travel outside the country whenever needed.
- Hands-on experience in implementation, provisioning, maintenance and troubleshooting of different flavors of IT technologies including, SAN, Enterprise backup systems, Hybrid converged networks from different vendors.
- Cross-vendor migration/transition experience.
- Excellent customer service and communication skills are required.
- Perfect in technical writing in English and Arabic.
- Fluent in English, writing, and speaking, preferred Private University graduation.
- Bachelor’s degree in computer science/engineering or equivalent High Degree.
- Vendor relations for cutting-edge technology identification and vendor-based certifications are preferred.
- Solid MS Infrastructure product, VMware, Oracle, HP, Symantec.
- At least one of the following certifications:
- MCSE, MCSA or VCP is a must
- Vendor-related Cert. of SAN or backup systems
- ITIL foundation.
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