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Job Description
- Perform Monthly Meeting with HOD to define all needed development area`s and actions.
- Responsible for shift schedule organizing with direct Manager according to manpower plan needs among all branches'.
- Handling SPV's, requests, Investigations & Action Plans according to top management directions.
- Gather & analyze daily, monthly & yearly performance data.
- Motivation leadership skills for teams & developing future Leaders
- Follow up on team members month to date (MTD) productivity and set required action plan(s) to save business quality (i.e. number of cancellation orders , return , pending customer's...etc.).
- Review and finalize all pending cases, complaint's with needed communicated with other departments to finalize it.
- Sending weekly reports (i.e. branches CS productivity, Reception data, follow up pending cases, returned rate and backlog ...etc.) to team members via mail to confirm their awareness of their weekly results and next week needed action.
Job Requirements
- Proven experience as a Retail Assistant Manager or similar position in customer service field
- Experience with recruiting and performance evaluation processes
- Familiarity with financial and customer service & Call Center principles
- Good math skills with the ability to create and analyze reports, dashboard
- Proficient user of MS Office (MS Excel in particular(
- Leadership and organizational abilities
- Interpersonal and communication skills
- Problem-solving attitude
- Flexibility to work in shifts
- Bachelor /BA in Business Administration or relevant field
