Customer Service Representative

Ahmed El-Sallab - Nasr City, Cairo

118
Applicants for
4 open positions
8
Seen
Experience Needed:
1 to 4 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential, Quarterly Bonus
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
4 open positions
About the Job
  • Take full responsibility and end-to-end ownership of customer shipments.
  • Act as a primary point of contact for customers . and communicate proactively to keep customers informed of any issues.
  • Engage in constructive issue resolution. This includes dealing with escalations and complaints.
  • Address root causes and seek continuous improvements.
  • Constantly look for ways to improve work processes by understanding and being familiar with local KPIs and act in line with set targets.
  • Willingness of going the extra mile for the customer.
  • Thinking out of the box and with focus on providing solutions.
  • Build strong and lasting relationships with customers with purpose of gaining an understanding for their business, service needs and, drivers of success.
  • Actively work together with colleagues within and beyond functions and locations.
  • Assist the team in realizing the ambitions by sharing knowledge and best practices of processes.
  • Display accountability for customer satisfaction, by owning and, managing customer facing activities.
Job Requirements
  • Strong interpersonal and communication skills.
  • Passion for Customer Service.
  • Pro-active person with a service oriented mindset.
  • Able to work under pressure.
  • Well organized, efficient and effective.
  • An excellent team player.
  • Very good in English and Arabic (written and oral)
About this Company

El Sallab Company was established in 1912. The vision was to create a company that would keep alive the values like respect among all people, excellent customer service and to lay the groundwork for trade based on trust with customers and suppliers.The company is now... (More)

Industry: Retail
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