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System Administrator

Orange Business
Nasr City, Cairo
Posted 5 years ago
152Applicants for1 open position
  • 25Viewed
  • 0In Consideration
  • 1Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Troubleshooting and resolving high complexity customer faults on MS Technologies ( MS Lync / Skype / Exchange / SharePoint )
  • Provide next level / Third Level technical support
  • When the resolution is not possible ensuring the fault is passed to the most appropriate group able to resolve.
  • Perform service changes by assessing risk and implementing requests reported within the agreed Change Management process through Orange Change tools.
  • Resolve service problems by performing root cause analysis and designing action plans for unknown errors reported through Problem Management Dashboard.
  • Perform solution releases by authorizing, validating (changes, upgrades, updates, patches, and migrations) and implementing them.
  • Manage customer (internal and external) calls and provide them with regular updates as per each of the service support processes
  • Perform SIPs actions and update the action plan of the SIP
  • Perform Capacity Plans on the customer platforms, and ensure the expected performance is met.

Job Requirements

Educational background:

  • B.Sc. degree in Computer Science, communications or electronics engineering.

Professional Experience:

  • At least 3-4 years of professional experience.
  • At least 2 years of IT/Microsoft System administrations.
  • Hands on experience on below technologie:
  • MS Lync 2010/2013
  • MS Skype for Business 2015
  • DNS
  • Active Directory
  • Exchange ( a Plus )
  • SharePoint ( a Plus )

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