Product Manager

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a [Job title] on our [Job family] team in [Location].

Dell harnesses the power of technology to drive human progress. But ultimately, it’s people who choose how our products will be used. That’s why our Customer Technical Training team has such a vital role to play. They design and deliver all kinds of training courses – from lectures to lab exercises – for the benefit of internal and external customers. Working closely with colleagues, tech experts, partners and customers, they shape curriculum content to suit diverse needs. Everything they do is about unlocking ways to get the best from our technology.

Key Responsibilities

• Defines and manages strategy and roadmap of education offerings aligned to business priorities
• Supports and/or drives a consultative engagement with stakeholders to understand and document audience requirements and business justification
• Analyzes requirements and collaboratively determines appropriate education solution, including defined success criteria (audience forecast, business impact, etc.)
• Manages the evolution and continuous improvement of education offers, end-to-end, from inception to retirement, analyzing offer performance and feedback throughout the lifecycle
• Develops/maintains subject matter affinity across product(s) within the portfolio as appropriate
• Participates in cross-functional interlocks to discuss project prioritization, roadblocks, general updates
• Works collaboratively with Instructional Designer when defining education plans to satisfy audience requirements