Call Center Representative
Allianz -
Dokki, GizaPosted 5 years ago180Applicants for3 open positions
- 13Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
Main Duties:
- Receive all customers phone queries, requests or complaints from all the distribution channels.
- Identify the clients’ requests, queries and complaints together with accurate recording on the relevant workflow system.
- Handle clients queries or requests and coordinating with the relevant departments as needed in order to proceed with their requests.
- Upon receiving the client's desire to cancel the policy, communicate with the clients to retain them and save the business.
- Provide the clients with all the requested documents and letters in accordance with the CSC responsibilities as well as any written feedback regarding queries and complaints.
- Maintain close follow up on all client requests ensuring prompt and regular feedback as required.
- Keep up to date knowledge about the company’s policies and procedures that affects responsibility implementation.
- Assures the clients updating data on the database to facilitate future communication.
- Handle and follow upon any assigned project and commit with the set deadline.
Job Requirements
- From 0 to 2 Years of experience in Customer service
- A good command for using Microsoft office especially Word, Excel & PowerPoint as well as Microsoft Outlook.
- Good Command of Writing & Speaking English.
- Experience in Call Center is an asset.