Service And Operations Manager

SURE International Technology - Nasr City, Cairo

Applicants for
1 open position
Experience Needed:
More than 6 years
Career Level:
Job Type:
Full Time
Confidential, salaries in US $
1 open position
About the Job

Job brief

We are looking for a qualified service and operation manager to manage our point of Sale Services and Operations Department.You will be accountable for the services and operation department performance to meet the customer’s service level agreements with efficient and effective utilization of resources.

As a service manager, you will dealing with external stakeholders (customers and vendors) and internal stakeholders (company management and other departments),so your communication skills should be excellent.You should also be able to act proactively to ensure smooth team operations and effective collaboration.Ultimately, you should lead by setting a good example and engage the team to achieve goals.


  • Achieve service level agreements (SLA) objectives.
  • Conduct regular service review meetings with customers.
  • Set the business requirements for internal applications (ticketing system and terminal management system) and continuously evaluate their performance and enable to the business.
  • Report department performance to management.
  • Escalation point for customers.
  • Manage store and spare requirements.
  • Create an inspiring team environment with an open communication culture.
  • Set clear team goals.
  • Assign tasks and set deadlines.
  • Oversee team’s day-to-day operation.
  • Monitor team performance and report on metrics.
  • Motivate team members.
  • Discover training needs and provide coaching.
  • Listen to team members’ feedback and resolve any issues or conflicts.
  • Recognize high performance and reward accomplishments.
  • Suggest and organize team building activities.
  • Communicates SLA levels and deadlines goals to team members.
  • Develops strategies to promote team member adherence to company regulations and performance goals.
  • Conducts team meetings to update members on best practices and continuing expectations.
  • Any other responsibility and duties set by management.
Job Requirements

Technical Requirements:

  • In-depth knowledge of performance metrics and service level agreements.
  • 6+ years of experience in service and operation management.
  • Should have previous experience in IT infrastructure service and operation field.
  • Should have Knowledge and experience in ITIL service management.
  • Experience in Management stories and spare parts.
  • Previous experience in point of sale payment devices is added value.

Managerial Skills:

  • Excellent communication and leadership skills.
  • Organizational and time-management skills.
  • Decision-making skills.
  • Problem Solving
  • Good PC skills, especially MS Excel.

Working Conditions:

  • Flexibility to travel when needed (mainly to KSA).
  • Work location: Nasr City.


  • Salary paid in US $.
  • Premium Medical Insurance [Employee + Family].
  • Technical development.
  • Career advancing opportunities.
  • Supportive work Environment.
About this Company

SURE International Technology is considered as one of the leading Saudi IT companies. Its experience extends to more than 10 years full of accomplishments that SURE is highly proud of.

SURE provides several technical solutions in the field of technology and... (More)

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