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Call Center Agent

Universal Payment Services
Nasr City, Cairo
Posted 5 years ago
80Applicants for10 open positions
  • 18Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Answer calls/emails and handle customer inquiries both telephonically and by email.
  • Manage and resolve customer complaints, provide customers with products and services information.
  • Process orders, forms and applications, identify and escalate priority issues.
  • Document all call information according to standard operating procedures.
  • Enter new customer information into system, and update existing customer’s data.
  • Respond to Calls and Emails.

  • Processing Orders and escalate priority issues.

  • Documenting call information.

Job Requirements

  • Very Good command of English Language.

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