Telesales Representative

Travel Sawa - Cairo

Applicants for
2 open positions
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
3,000 to 6,000 EGP per month, Monthly basic salary + cash bonus + travel bonus
2 open positions
Females Only
About the Job
  • A customer service/telesales, will act as a liaison, provide product/services information for calling customers (existing or potential) inquiring about our announced travel packages and be persuasive enough to convince them to join the offered packages.
  • The best candidates are genuinely excited to help customers.
  • Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
  • They are confident at troubleshooting and investigate with in-house Travel Agents if they don’t have enough information to resolve customer inquiries.
  • The target is to ensure excellent communication & presentation of offered packages to turn the received calls from customers into SALES.
  • Manage large amounts of incoming and follow-up calls in a timely manner.
  • Cooperate with clients to determine their travel needs and reply to all related inquiries about the destination, travel dates, visa procedures, accommodations, trip detailed itinerary, and convince them to join the offered trips.
  • Build sustainable relationships and follow up with customers to meet their current & future travel needs.
  • Provide & present relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers.
  • Keep records of all conversations in our call center database in a comprehensible way, process customer accounts and file documents.
  • Deal with occurring travel problems, complaints or refunds.
  • Follow up on payments & handling related paperwork (visa/tickets/receipts)
  • Report daily updates to the marketing & operation teams about sales activity to take the necessary actions for execution (flights, hotels, visa).
  • Meet profit and sales targets for each trip to receive travel incentives
  • Expected promotions in the future will open the doors for you to work in the travel & tourism services (flights, hotels, travel agent, outbound operations, etc).
Job Requirements
  • At least once a year "travel bonus" is a guaranteed bonus for the performing staff members. Basic monthly salary plus monthly bonuses that are easily achievable.
  • Must be patient, concerned, and passionately communicative. Love to talk.
  • Problem-solving also comes naturally to customer care specialists.
  • Ability to learn about products and services and describe/explain them to prospects
  • Basic knowledge with travel websites for flights & hotels (ability to develop such skill through training).
  • Excellent communication, presentation, and interpersonal skills
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong phone contact handling skills and active listening.
  • Excellent English & computer skills.
  • Proven experience as customer service/telesales representative/sales role will be a plus.
  • Personal travel experience will be considered an advantage.
  • Preferably Nasr City residence (not more than 30 min distance to Zaker Hussine street).
About this Company

Travel SAWA is a start-up company in the Travel & Tourism business, founded by Egyptian Travel Blogger/Photographer/Film Maker Amr Badawy. It is a travel agency that's specialized in performing group trips to many destinations around the globe. (for more info about Amr Badawy,... (More)

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