Analyst, IT Technical Analysis
Job Details
Skills And Tools:
Job Description
With more than 100,000 team members globally, Dell promotes an environment that is rooted in the entrepreneurial spirit in which the company was founded. As we continue to grow our business in EMEA we are looking for people with a proven track record who are passionate about technology. You will be joining a collaborative and energetic team that welcomes creativity and different perspectives. In return Dell offers the training, development and support for you to develop your career and fulfil your ambitions and potential.
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Provides technical support and training to personal computer and PC network users. Assists users in solving problems using available hardware and software tools. Also supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT sanctioned peripherals.
Areas of Responsibility
- Responsible for installation and maintenance of routine hardware/software systems and supporting large user groups
- Supports specific hardware/software applications
- Assists in selection and evaluation of hardware and software
- Analyzes basic business needs and recommends ways to optimize PC hardware resources in achieving business objectives
- Supports, maintains, and installs local area network server systems
- Impact is on multiple areas, functions or processes
- Responsible for multiple applications
- Works on assignments where judgment and initiative are required in resolving problems and making choices, recommendations, or decisions
- Regularly exercises discretion and independent judgment
Job Requirements
Essential Requirements
- Developing ability providing quality service to the user community and effectively manage their business needs
- Developing troubleshooting skills
- Intermediate understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
- Applies developing knowledge of processes and resources required to perform analytical and technical tasks on PC systems, with knowledge of LAN server systems
- Typically requires 2+ years of related experience with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience
