Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Responsibilities:
- Create and maintain customer relationships on a day-to-day basis, providing services fully compliant with the SLA
- Provide remote technical support to all customers via telephone. On some occasions, travel may be required on short notice.
- Assist both internal and external customers with the isolation of problems and develop solutions to rectify reported issues
- Identify potential patterns of issues observed in the field and take the lead in documenting, reporting, and tracking these issues to resolution
- For outages, identify the impact of the outage and changes made to the customer network
Job Requirements
Join our team if you have:
- BA in technical discipline or equivalent
- Fluent English
- 2-5 years’ working experience, preferably in an R&D and/or customer facing environment
- Ability to effectively work with Windows applications
- Working knowledge of layer 2 data communication protocols (Ethernet, MPLS, VLANs, e.t.c) and ANSI SONET standard (i.e OC-3, 12, 48, e.t.c)
- Ability to use the following test equipment: OTDR, OSA, Optical Test Set, PDH test set (i.e TBERD), Ethernet test equipment (i.e JDSU, EXFO, e.t.c)
- Strong customer orientation and communications skills, technical acumen
- Result oriented, problem solving mindset
- Ability to work under pressure and meet deadlines
- Eagerness to learn
- Availability to work during off-business hours and on call rotation and travel on a short notice for short duration
Advantage:
-
Working knowledge of Optical DWDM / OTN theory/operation desired, but not necessary
What we can offer:
- Being part of a global team
- Opportunity to learn new technologies and develop yourself
- Training opportunities
- Ability to work closely with customers
