ITSM Consultant - ITIL Expert

Main Duties:

• Capture quality expectations for IT Service Management requirements
• Define, agree and create with customers process policies, models, work-flows, business rules, procedures, use cases, etc..
• Create service portfolio and service catalogs for customer current and future services
• Use tools to create architecture diagrams such as Visio or similar
• Use project management tools
• Document process work instructions
• Handle customer engagement (to agree processes & interfaces) and communication
• Create detail project plans and work packages
• Create service design/project initiation package
• Produce project progress reporting design
• Overlook architecture works to Service management tool design and configuration
• Create service management architect/design proposals to customers
• Provide service management consultancy
• Change Requests for projects that require out of scope deliverables
• Engaged during any of the service life-cycle, but focused on Transition
• Hold architecture project logs.