ITSM Consultant - ITIL Expert

MegaSoft - Heliopolis, Cairo

Applicants for
1 open position
Experience Needed:
More than 10 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

Main Duties:

  • Capture quality expectations for IT Service Management requirements
  • Define, agree and create with customers process policies, models, work-flows, business rules, procedures, use cases, etc..
  • Create service portfolio and service catalogs for customer current and future services
  • Use tools to create architecture diagrams such as Visio or similar
  • Use project management tools
  • Document process work instructions
  • Handle customer engagement (to agree processes & interfaces) and communication
  • Create detail project plans and work packages
  • Create service design/project initiation package
  • Produce project progress reporting design
  • Overlook architecture works to Service management tool design and configuration
  • Create service management architect/design proposals to customers
  • Provide service management consultancy
  • Change Requests for projects that require out of scope deliverables
  • Engaged during any of the service life-cycle, but focused on Transition
  • Hold architecture project logs.
About this Company

MegaSoft is a regional IT Business Service Management Consulting and Training Firm. We are the trusted advisor to world’s leading businesses, governments, and institutions. We help leaders make distinctive, lasting, and substantial improvements to the performance of their IT... (More)

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