Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
We are looking for a Call Center Representative for Alex branch that will be the liaison between our company and its current and potential customers. The successful candidate will be answering incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.
Job Duties:
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Maintains communication equipment by reporting problems.
- Updates job knowledge by studying new product descriptions.
- Accomplishes sales and organization mission by completing related results as needed.
Job Requirements
- Experience of 3 years + in real Estate
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Fluent English is a must.
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Good computer skills
- Able to react effectively and calmly in emergencies.
- Excellent data entry and typing skills.
