Real Estate Customer Service Manager

Value - New Cairo, Cairo

200
Applicants for
1 open position
79
Seen
Experience Needed:
More than 5 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential, Medical-Social-Contribute,Commission
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
1 open position
Travel Frequency:
Up to 25% travel
About the Job
  • Leading the Customer Services staff.
  • Resolving complex issues and inquiries.
  • Resolve customer complaints via phone or face to face.
  • Constant follow up on Clients pending issues up till accomplishment.
  • Advice on any information the customer may need.
  • Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Coordinate with other departments to Solve Customers' Complaints.
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies, and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
Job Requirements
  • Bachelor's Degree in any related field.
  • Proven working experience as a customer service manager at least 5 years
  • Experience in Real estate industry is preferably
  • Verbal Communication, Phone Skills, Listening, Excellent presentation, communication, negotiation, Problem Solving & leadership skills.
  • Able to work under pressure
  • Presentable.
  • Fluency in English.
  • Excellent Excel, PowerPoint, word
  • Customers and People management skills.
  • Result in orientation and drive for action.
  • Teamwork skills
  • Knowledge of the CRM system is a big advantage
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
    About this Company

    VALUE Real Estate Investment is a medium sized company initially, a partnership between the largest and oldest three investment and real estate marketing, commercial, investment and residential companies in Egypt. Real estate investment in this partnership is one of the... (More)

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