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Job Description
Supporting all the product ranges for different Business Units in Schneider Egypt & North East Africa (Launching phase for Africa & Middle East ) and for the supported countries
Key Responsibilities
- Selection of the products complying to the customer requirements & application & Providing Legacy cross reference
- Advising other products suiting the customer (Up selling & Cross selling) ,Product Configuration &Troubleshooting the customer issue at the site
- Guide the customer for product operation & quick start
- Provide advanced technical Support to Customers.
- Ability to reply on basic requests related to equipment.
- Responsible to facilitate promotional work shops / seminars
- Participate as sales support in prescribing various Products for decision makers& Participate when needed in copy fighting.
- Responsible of getting continuous updates from Knowledge based and inform concerned parties.
- Provide added value continuous improvement for the customer care .
- Identify sales opportunity through customer contact with a reporting through cases to sales team.
- Specifications with the relevant product / price
- Increase the level of customer satisfaction To be measured Quarterly through survey and random calls to insure the quality of reply.
Job Requirements
- Bachelor University degree in an engineering profession
- Fluency in English , French is a plus
- Relevant years of experience required
- Professional user of Microsoft Office
- Working with team
- Adhering to the principals & values
- Learning & Researching
- Adapting and responding to change