Systems Engineer

Job Description

• Analyse customer problems, resolve and close customer complaints as per assignment from the engineering manager.
• Report the status of the customer service provided to the engineering manager.
• Prepare Engineering Software/ Hardware design documents for review by the lead engineer on the project.
• Undertake the implementation and coding of software solutions.
• Undertake the testing of software and hardware including all internal, workshop, factory acceptance and site acceptance testing.
• Prepare and submit weekly activity reports to the Services & Engineering Manager.
• Prepare and submit weekly progress reports to the Lead Engineer on a given project.
• Provide feedback to the Services & Engineering Manager on the performance of the Technicians, as input into their performance evaluations.
• Submit weekly time sheets according to time allocation on each project.
• Assign technicians to undertake the hardware installation activities and follows-up on their work.