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Job Description
- Monitors the Engineers’ corrective maintenance visits is undertaken efficiently, and timely meeting client satisfaction.
- Support Data Center engineers in installation activities, providing them with guidance and ensuring the work implemented is up to the required standards and in accordance to set milestones.
- Prepares and submits weekly and monthly progress report to the Data Center team leader to clarify the current status and progress of assigned task.
- Participates in project planning for all the technical aspects related for his team.
- Supports the Team Leader in hiring new resources if needed.
- Acts as the technical interface with the client in regards to any queries concerning the installation phase.
- Managing the customer UATs
- Handling and managing down time activities and its procedures
- Remotely / On-site supporting our customers inside/outside Egypt
- Investigating and identifying the root cause of the incidents
- Escalates customer satisfaction problems to Data Center Team Leader, Technical Project Services, if necessary.
- Provide third level support to the technical Data Center engineers.
- Measures the performance of his designated team and prepare consolidated report.
- Participates in performance evaluation of Junior engineers.
- Provides technical training to new stuff and measure their capabilities
- Responsible for personal and engineers development to meet business requirements.
Job Requirements
Personal Skills
- Excellent communication, interpersonal and negotiation skills.
- Excellent people management skills
- Excellent analytical & problem-solving skills.
- Excellent command of English.
Technical Skills
- Bachelor of Engineering with a specialization in Communications or Computers.
- 3-8 years of experience in a similar position.
- Very good practical experience in Data centers & Networks.
- CCNP certified Data center (Preferred)
- Have a good experience in Cisco ACI solution
- Have a good knowledge in Cisco Security appliances
Education
- Communications or Computers
