Senior Infrastructure System Engineer

Vodafone - Cairo

75
Applicants for
1 open position
63
Seen
5
Shortlisted
58
Rejected
Experience Needed:
4 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job
  • Provide a second level of escalation (L3 support) for Office IT operations. Proficient on supporting any Microsoft System Center family products or application based on Windows either clustered, and or load balanced.
  • Works on assignments that are extremely complexin nature where a high degree of independent judgment, initiative and technical knowledge are required to resolve problems.
  • Works independently and has ability to handle most unique situations.
  • Participates and provides inputs towards implementation of various hardware and software policies and procedures/supportand maintenance. Involved in performance analysis, capacity analysis and configuration management for servers.
  • Be able to learn new technologies and then train and lead resources on the technicalprocedures required for deployment. End to End ownership of supported servicesand a acts as mentor for L1 support professionals, participates in training sessions for new comers. Responsible of maintaining and achieving the agreed SLA.
  • KPI’s: Number of Trouble tickets closed verses Number of Trouble tickets assigned. Number of Trouble tickets closed successfully verses Number of Trouble tickets closed. Number of trouble tickets closed according to the SLA. Ensure to meet the systems availability for all the backend systems excluding planned outage.
  • Number of Trouble tickets closed verses Number of Trouble tickets assigned.
  • Number of Trouble tickets closed successfully verses Number of Trouble tickets closed.
  • Number of trouble tickets closed according to the SLA.
  • Ensure to meet the systems availability for all the backend systems excluding planned outage.

Putting Customers First

  • Makes sure the team focus on delivering customer needs.

Performing through our people

  • Gives regular, constructive feedback.
  • Respects other team members
  • Offers help when the team is overworked
  • Takes responsibility of mistakes, never points the finger at others.
  • Has the highest standard of integrity.

Delivering results

  • Makes the best use of available resources
  • Meets deadlines, makes things happen
  • Manages own time effectively

Managing a changing environment

  • Shares own ideas, accepts suggestions from colleagues
  • Acts quickly when change is needed
  • Identifies practical solutions to problems without reinventing the wheel

Making a personal difference

  • Builds network with other team leaders
  • Open and understanding
  • Always curious and looking for better ways to do things
  • Makes the most of what we’ve got

Communicating for impact

  • Encourages people to be open and share their views
  • Convinces other people of a point of view
  • Keeps all relevant people appropriately informed
  • Builds on people’s ideas
Job Requirements

Education:

  • BSC in Engineering or Computer Science

Work Experience:

  • Minimum 5 years IT working experience

PC Knowledge:

  • Professional Level

Technical skills:

  • Strong experience in Microsoft System Center family products is mandatory.
  • Strong experience in Microsoft System Center Orchestrator is mandatory.
  • ITIL Foundation certificate is mandatory.
  • ITILService Capability OSA certificate is a plus.
  • ITIL Service Capability RCV certificate is a plus.
  • Experience in troubleshooting and scripting is mandatory.
  • Experience in Microsoft SQL is mandatory. Certificate is a plus.
  • Experience in Windows Server 2008 or 2012 is mandatory.
  • The certificate is a plus.

About this Company

We are one of the world's largest telecommunications companies providing a wide range of services including voice, messaging and data across mobile and fixed networks.

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