Job Details
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Job Description
Role Purpose:
- The position of the Spanish Chat Advisors is responsible for communicating with existing and potential Vodafone customers via on-line internet conversations.
- The Chat Advisors will offer exceptional customer service by Answering online chats from customers, quickly assessing their needs and pro-actively providing solutions.
Key Accountabilities:
- Customers and potential Vodafone customers who surf the Vodafone Homepage, should have the option to be guided to the needed information via the Chat Service.
- The Chat Customer Service Advisor's function in this part is as an "Online Navigation Aid" who will lead the Chat-Partner to the desired information on the Homepage.
- This should sustainably increase the self-service rate.
- Should the Chat result in a specific customer query that requires the Customer ID and a further search in the system, then this too is processed by the Chat Customer Service Advisor.
Job Requirements
- Excellent in Spanish Language (Level C1)
- Graduate
- Faultless and and fast typer
- High Flexibility
- High written communication skills
- Very good Computer and Internet knowledge
- Structured
- Concentrated
- Exact
- Customer Obsessed
- Knowledge to telecommunication a plus
