International Web Chat Advisor - Spanish

Vodafone - 6th Of October, Giza

Applicants for
15 open positions
Experience Needed:
0 to 1 years
Career Level:
Entry Level
Job Type:
Full Time
15 open positions
About the Job

Role Purpose:

  • The position of the Spanish Chat Advisors is responsible for communicating with existing and potential Vodafone customers via on-line internet conversations.
  • The Chat Advisors will offer exceptional customer service by Answering online chats from customers, quickly assessing their needs and pro-actively providing solutions.

Key Accountabilities:

  • Customers and potential Vodafone customers who surf the Vodafone Homepage, should have the option to be guided to the needed information via the Chat Service.
  • The Chat Customer Service Advisor's function in this part is as an "Online Navigation Aid" who will lead the Chat-Partner to the desired information on the Homepage.
  • This should sustainably increase the self-service rate.
  • Should the Chat result in a specific customer query that requires the Customer ID and a further search in the system, then this too is processed by the Chat Customer Service Advisor.
Job Requirements
  • Excellent in Spanish Language (Level C1)
  • Graduate
  • Faultless and and fast typer
  • High Flexibility
  • High written communication skills
  • Very good Computer and Internet knowledge
  • Structured
  • Concentrated
  • Exact
  • Customer Obsessed
  • Knowledge to telecommunication a plus
About this Company

Since inception in 1998, Vodafone Egypt has grown over the years to become the leading mobile operator in Egypt, not only in revenue share but also the number 1 mobile operator with the largest customer base.

Vodafone currently serves more than 40 million... (More)

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