Travel Consultant

Tourto - Maadi, Cairo

Applicants for
30 open positions
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
7,000 to 7,500 EGP per month
30 open positions
About the Job
  • Handle escalation cases.
  • Work on the off queue work baskets.
  • Handle customer inquiries and request.
  • Deliver good customer experience.
  • Book tickets, hotel, and packages for the customers.
  • Cooperate with clients to determine their needs and provide alternatives for them.
  • Educate the customer on how to use the system.
  • Make sure to deliver an exceptional customer experience.
  • Cross-selling.
  • Escalate any issue to the appropriate department.
  • Meet profit and sales targets.
  • Record and share an appropriate channel of communication in order to help to improve his colleagues.
  • Identify gaps in the process
  • Handle any pending issues as refund, booking and payment issues.
  • Deal with occurring travel problems, complaints or refunds.
Job Requirements
  • Minimum 1 year in the travel industry is a must.
  • Bachelor degree in any related field.
  • Previous Experience in the online travel agency is a must.
  • Excellent knowledge of Amadeus, Sabre is a must.
  • Fluent in English is a must.
  • Previous Experience in the call center is a plus.
  • Knowledge of Tourism Terminologies.
  • Solid knowledge of Aviation & hotel industry.
  • Maximum age 28.