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Job Description
We’re looking for an experienced, curious and passionate Head of Operations to help optimize and manage the Operation hub of the MENA region. You will need to be fast, creative and have a strategic mind and the necessary leadership to build a strong team.
We’re a team of 5,000 ambitious, curious people building marketplace platforms that make it super easy for anyone to buy and sell almost anything, boosting local economies.
What you will be doing:
- Take responsibility and initiative of the smooth running and optimized operations of Content Moderation, Website Quality and Customer Support for the 4 countries while continuously working towards content improvement and website quality improvement by establishing effective and practical content moderation rules, as well as overseeing customer support processes to enhance customer satisfaction.
- Aggregate customer feedback through the different channels and liaise with the product team to regularly enhance the product based on customer feedback as well as internal UX testing.
- Provide outstanding leadership to team members, including opportunities for coaching and development, to maximize work output and work quality
Job Requirements
Who we’re looking for:
- 7-10 years of work experience
- Background in operations. Startup or tech experience is a big plus
- Experience in working effectively with internal and external stakeholders in a highly dynamic and constantly changing environment.
- Strong project management experience and track record of building, leading and developing a team
- Results oriented, high aptitude and curious.
What we’ll give you:
- A cool, tech focused environment
- Flexible working hours
- A global experience with an incremental learning curve
- Development & recognition plan
- Medical insurance for Family
What you need to know about us:
- OLX is the world’s leading classifieds platform in high-growth markets. It’s available in more than 35 countries and in over 50 languages. The platform makes it so easy to connect people to buy, sell or exchange used goods and services.
- OLX is part of the OLX Group, a global product and tech company with 17 brands, +40 countries, +5000 people and one mindset.
- Our mission is to make it super easy for people to buy and sell almost anything, boosting local economies.
- We are proud to be different, and we work differently too. We combine the spirit and agility of a start-up with the maturity that comes from being part of a 100 year-old company.
- We are curious, ambitious and allergic to corporate interference. We improvise, experiment and push each other further, embracing uncertainty and driving change.
