Workforce Manager

Profile

• Education :Bachelor's degree Business analytics or equivalent experience.
• Professional experience : Minimum of five years work experience in workforce management or related field (call center preferred)
• Language: Fluent Written and Spoken English

Technical Skills :

• Dealing workforce management software application
• Statistical Analysis and Measurement
• Strong knowledge of office equipment and computer software, including programs such as Word, Excel, PowerPoint, Access, etc.
• Ability to develop strategic plans, inception to deployment
• Knowledge of Workforce Management principle and disciplines

Behavioral Skills :

• Ability to perform accurate data analysis for complex business groups
• Ability to define problems, collect data, establish a solution and report facts
• Comfortable working under pressure including meeting deadlines
• Excellent time management skills, the ability to multi-task and prioritize in a fast-paced environment
• Strong attention to detail.