First Level Technical Support Engineer

ECC Solutions - 6th Of October, Giza

123
Applicants for
4 open positions
68
Seen
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
4 open positions
About the Job
  • Install and configure computer systems.
  • Diagnose hardware/software faults and solve technical problems.
  • Answers customer’s inquiries & fulfills their technical requirements regarding offered services in a timely manner.
  • Coordinates activities with network services, or other information systems groups.
  • Organize and Maintain the Datacenter inventory and assets
  • Regulate and control the Datacenter access either for persons or equipment.
  • Receive and deliver the customer equipment.
  • Escalate major problems or requests to other operations groups.
  • Follow up the pending requests with the other operations groups
  • Coordinating hardware repairs with the vendors.
Job Requirements
  • Bachelor degree in computer science, computer engineering or related field (preferred Cairo\Ain Shams university and ITI graduate)
  • Maximum two year working experience
  • Good English (Oral/Written).
  • At least one of the below certificates :
    • MCP\MTA (IT infrastructure) certified is preferred
    • MCSE\MCSA certified is preferred
    • RHCT certified is preferred
  • Experienced with network configuration
  • Very good communication skills
  • Customer oriented
  • Works in shifts
  • Presentable
  • Residents of Giza / 6th October are preferred
About this Company

ECC was established in 2001, with the idea of building a world-class data center. The purpose behind this venture was to capture the higher end of the value chain in the Information Technology. It was designed and built to provide a range of integrated, scalable Data... (More)

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