Quality Manager

Data Flow Services - Dokki, Giza

77
Applicants for
1 open position
51
Seen
Experience Needed:
More than 7 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Languages:
Arabic, English
Vacancies:
1 open position
About the Job

Job Overview:

  • Quality Manager ensures that our services meet all necessary requirements before they reach the client. The Quality & Training Manager, will monitor the inspection process to make sure it has been built with compliance to legal standards and meets client requirements. The Quality & Training Manager must fully understand the requirements for the linguistic services and have a sense of responsibility towards our potential and existing clients as well as the competition.
  • Additionally, the Quality & Training Manager, responsibilities include identifying training needs based on skills gap analyses, developing group and individual learning courses and managing the training budget. To ensure success in this role, it’s a must to have solid experience organizing trainings and designing the educational curriculum.

Responsibilities & Duties:

Quality

  • Understand client needs and requirements to develop effective quality control processes
  • Devise and review specifications for processes
  • Supervise Quality & Training specialists and provide guidance and feedback
  • Oversee all monitoring development procedures to identify deviations from quality standards
  • Inspect final output and compare properties to requirements
  • Keep accurate documentation and perform statistical analysis
  • Solicit feedback from clients to assess whether their requirements are met
  • Submit detailed reports to appropriate executives
  • Be on the lookout for opportunities for improvement and develop new efficient procedure

Training

  • Use performance reviews and skills gap analyses to identify training needs per department, team and individual
  • Plan training programs based on business goals
  • Oversee learning activities, curriculum and resources
  • Manage quarterly and annual training budgets
  • Evaluate the results of learning courses
  • Implement coaching sessions and mentorship programs to establish a culture of continuous learning
  • Recommend new training methods (including e-learning courses and game-based platforms)
Job Requirements
  • Proven experience as quality manager
  • Conscientious and responsible
  • A keen eye for detail and a result driven approach
  • Outstanding communication skills
  • Excellent organizational and leadership skills
  • Proficient in MS Office, and Minitab
  • In depth understanding of quality control procedures and relevant standards (i.e, Lean Six Sigma)
  • Excellent math abilities and working knowledge of data analysis/statistical methods
  • In-depth understanding of traditional and modern training methods (including workshops, simulations, e-learning and coaching)
  • Experience organizing training activities in a corporate environment
  • Proficiency in Learning Management Systems (LMS)
About this Company

Data Flow Services an international community of on-demand professional linguists to provide real-time transcription, voice-data collection, hand writing recognition and localization services across the globe.
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