Job Details
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Job Description
The ideal candidate will be responsible for systems infrastructure, which include technical support, security, systems and network management. S/he will also be responsible for systems design, configuration, integration, testing, installation and administration of software solutions. S/he will be required to maintain the health and efficiency of all infrastructure systems using a practical background in Systems and network engineering.
- Assists with the design and implementation of end-to-end Infrastructure solutions using either in-house or vendor technologies to meet business needs and client requirements.
- Begins to evaluate security protocols of vendor technology for compliance with company / industry security standards and applies necessary course of action to include unbundling of vendor technology to ensure continued security compliance.
- Applies innovative solutions to update existing middleware technologies while collaborating with appropriate departments and/or vendors to ensure continued functionality.
- Reviews application and system logs to identify exception errors and performance bottlenecks.
- Begins to Determine the necessary course of action and takes appropriate corrective actions as directed, to include engaging appropriate support groups to apply corrective actions.
- Collaborates with System Administrators, development groups, or vendors on the testing and application patches and/or upgrades.
- Schedules batch jobs and patches for middleware technologies.
- Begins to act as a "Tier 3" level of support to troubleshoot and resolve technical problems in a timely and accurate manner to improve application performance, availability and functionality.
- Assists with Creating and maintains documentation for middleware installations, changes and upgrades, and maintains compliance based on changes within the industry and/or best practices.
- Reviews industry documentation and publications to begin to identify potential impacts or enhancements and provides feedback to more senior team members and/or management.
- Act as escalation path for major and critical incidents to ensure service is restored urgently.
- Direct and coordinate the Major Incident process, coordinating activities of resolver teams including specialist support groups / third-party suppliers.
- Contribute to design and development of Service Management processes and reports.
Job Requirements
Skills & Knowledge:
- Very Good Knowledge of MS SharePoint Administration & Implementation
- Very Good Knowledge of Hybrid Cloud Platform Technologies (Azure,AWS, OpenStack, VMware..etc)
- Very Good Knowledge of ITIL Concepts and Techniques
- Good knowledge of CISCO Network Devices
- Strong Communication Skills & Teamwork
- Very good English language skills (Speaking & Writing).
Certification:
- CCNA Certified
- ITIL Foundation Certified
Experience & Education
- Bachelor’s degree in Computer Science, or any related discipline.
- 5+ years of Experience