IS Team Leader - Heliopolis, Cairo

Applicants for
1 open position
Experience Needed:
More than 5 years
Career Level:
Job Type:
Full Time
1 open position
About the Job

The ideal candidate will be responsible for systems infrastructure, which include technical support, security, systems and network management. S/he will also be responsible for systems design, configuration, integration, testing, installation and administration of software solutions. S/he will be required to maintain the health and efficiency of all infrastructure systems using a practical background in Systems and network engineering.

  • Assists with the design and implementation of end-to-end Infrastructure solutions using either in-house or vendor technologies to meet business needs and client requirements.
  • Begins to evaluate security protocols of vendor technology for compliance with company / industry security standards and applies necessary course of action to include unbundling of vendor technology to ensure continued security compliance.
  • Applies innovative solutions to update existing middleware technologies while collaborating with appropriate departments and/or vendors to ensure continued functionality.
  • Reviews application and system logs to identify exception errors and performance bottlenecks.
  • Begins to Determine the necessary course of action and takes appropriate corrective actions as directed, to include engaging appropriate support groups to apply corrective actions.
  • Collaborates with System Administrators, development groups, or vendors on the testing and application patches and/or upgrades.
  • Schedules batch jobs and patches for middleware technologies.
  • Begins to act as a "Tier 3" level of support to troubleshoot and resolve technical problems in a timely and accurate manner to improve application performance, availability and functionality.
  • Assists with Creating and maintains documentation for middleware installations, changes and upgrades, and maintains compliance based on changes within the industry and/or best practices.
  • Reviews industry documentation and publications to begin to identify potential impacts or enhancements and provides feedback to more senior team members and/or management.
  • Act as escalation path for major and critical incidents to ensure service is restored urgently.
  • Direct and coordinate the Major Incident process, coordinating activities of resolver teams including specialist support groups / third-party suppliers.
  • Contribute to design and development of Service Management processes and reports.
Job Requirements

Skills & Knowledge:

  • Very Good Knowledge of MS SharePoint Administration & Implementation
  • Very Good Knowledge of Hybrid Cloud Platform Technologies (Azure,AWS, OpenStack, VMware..etc)
  • Very Good Knowledge of ITIL Concepts and Techniques
  • Good knowledge of CISCO Network Devices
  • Strong Communication Skills & Teamwork
  • Very good English language skills (Speaking & Writing).


  • CCNA Certified
  • ITIL Foundation Certified

Experience & Education

  • Bachelor’s degree in Computer Science, or any related discipline.
  • 5+ years of Experience
About this Company

infas ME – Member of Win Group, is an IT Dubai-based company founded in 1997. The company offers a wide range of ECM solutions and Document Management Services based on leading technology providers. For more than 15 years, the company has successfully implemented enormous... (More)

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