Technical Support Engineer - English Speaker

Orange Business Services - Nasr City, Cairo

99
Applicants for
2 open positions
50
Seen
Experience Needed:
0 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
2 open positions
About the Job
  • Provide professional first, second and third technical support for large customers.
  • Work on both WAN (SDN) / LAN solutions, as well as Cisco IPT solution
  • Own the chronic and the complex problems/incidents.
  • Highlight all the single point of failures and potential issues that might affect the customer to the customers' account team.
  • Diagnose fault-related cases by effectively utilizing software diagnostics and other networks/product utility programs.
  • Provide updates as needed to the customer in order to meet performance objectives.
  • Comply with all the special process and procedures agreed with the account teams and customers.
  • Ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process
  • Perform technical escalations in line with company procedure.
  • Monitor systems, customer networks, and products, and deal with alerts and events as appropriate
  • Liaise and refer issues to correct/relevant entities when needed.
  • Document all troubleshooting and case management actions via the electronic case management system.
  • Undertake any other rea Your Jobs reasonable task as assigned.
  • Ability to build relationships with peer and management levels both with clients and the company management.
  • A determination to process tasks according to predefined processes is essential.
  • Drive chronic and complex cases into quick and efficient resolution.
  • Act as a case manager in order to always push for faster issue resolutions.
  • Provide technical training to the team members when required.
Job Requirements
  • Computer, Communication or Electronics MIS, B.Sc. or B.Eng. Degree.
  • From 0 - 3 years of experience in the telecommunication field.
  • Preferably CCNA certified.
  • Fluent in English both spoken and written is a must.
  • Customer Oriented Attitude.
About this Company

We are making business life easier, every day and all around the world As a global IT and communications services provider, Orange Business Services helps companies collaborate more effectively, operate more efficiently and engage better with their customers – connecting their... (More)

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