IT Engineer
TMG -
New Cairo, CairoPosted 5 years ago156Applicants for1 open position
- 20Viewed
- 4In Consideration
- 0Not Selected
Job Details
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Job Description
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
- Design and implement processes for ensuring efficient IT operations in an organization
- Troubleshoot/analyze computer systems to identify and eliminate performance bugs and hardware malfunction
- Oversee the maintenance, repair or replacement of computer units or other technological components
- Develop software and programs to meet the IT needs of a company
- Communicate with clients to identify their requirement and ensure their needs are met
- Provide follow up services to ensure customer satisfaction and resolve client issues
- Run quality checks on products/programs to ensure optimal and efficient performance
- Ensure the security of an organization’s IT database by performing backups and updating security protocol
- Oversee the training of junior IT engineers and other IT staff to improve job skills and work efficiency
- Design new information and network support systems to enhance IT operations in an organization
- Conduct inspections to ensure IT systems and equipment are operational
- Install and configure IT systems such as local area networks and wide area networks
- Provide advice and recommendations to management on processes and techniques required for improved work operations
- Collaborate with programmers, developers, and designers to achieve set objectives
- Conduct surveys and research to identify areas that require improvement and ways to achieve desired improvement.
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Prepare accurate and timely reports
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Document technical knowledge in the form of notes and manuals
Job Requirements
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (eg. Zendesk)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus