IT Engineer

TMG - New Cairo, Cairo

Applicants for
1 open position
Experience Needed:
More than 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

  • Design and implement processes for ensuring efficient IT operations in an organization
  • Troubleshoot/analyze computer systems to identify and eliminate performance bugs and hardware malfunction
  • Oversee the maintenance, repair or replacement of computer units or other technological components
  • Develop software and programs to meet the IT needs of a company
  • Communicate with clients to identify their requirement and ensure their needs are met
  • Provide follow up services to ensure customer satisfaction and resolve client issues
  • Run quality checks on products/programs to ensure optimal and efficient performance
  • Ensure the security of an organization’s IT database by performing backups and updating security protocol
  • Oversee the training of junior IT engineers and other IT staff to improve job skills and work efficiency
  • Design new information and network support systems to enhance IT operations in an organization
  • Conduct inspections to ensure IT systems and equipment are operational
  • Install and configure IT systems such as local area networks and wide area networks
  • Provide advice and recommendations to management on processes and techniques required for improved work operations
  • Collaborate with programmers, developers, and designers to achieve set objectives
  • Conduct surveys and research to identify areas that require improvement and ways to achieve desired improvement.
  • Prepare accurate and timely reports

  • Document technical knowledge in the form of notes and manuals

Job Requirements
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Zendesk)
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
About this Company

Techno Media group “TMG” was formed in 1992 as a specialized group in measurement & controlling systems for liquid & gas.

TMG provides its products & services to different segments within the local market & neighborhood countries (ea water –... (More)

Industry: Manufacturing
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