IT Engineer

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

• Design and implement processes for ensuring efficient IT operations in an organization
• Troubleshoot/analyze computer systems to identify and eliminate performance bugs and hardware malfunction
• Oversee the maintenance, repair or replacement of computer units or other technological components
• Develop software and programs to meet the IT needs of a company
• Communicate with clients to identify their requirement and ensure their needs are met
• Provide follow up services to ensure customer satisfaction and resolve client issues
• Run quality checks on products/programs to ensure optimal and efficient performance
• Ensure the security of an organization’s IT database by performing backups and updating security protocol
• Oversee the training of junior IT engineers and other IT staff to improve job skills and work efficiency
• Design new information and network support systems to enhance IT operations in an organization
• Conduct inspections to ensure IT systems and equipment are operational
• Install and configure IT systems such as local area networks and wide area networks
• Provide advice and recommendations to management on processes and techniques required for improved work operations
• Collaborate with programmers, developers, and designers to achieve set objectives
• Conduct surveys and research to identify areas that require improvement and ways to achieve desired improvement.

• Prepare accurate and timely reports

• Document technical knowledge in the form of notes and manuals