Schneider Electric - Cairo
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Manage Technical support organisations within and across Middle East and Africa zone. Provides leadership to achieve strategic Technical support Excellence objectives regarding customer satisfaction.
Implement global processes, policies, guidelines, tools in order to improve Technical support operations efficiency thru all media channels.
Improve Customer Experiance by providing a high quality professional Advanced Technical Support to Schneider Electric customers, particularly regarding technical information on products, application information during the pre-sales & after-sales process.
Daily management of operational activities. Evaluation and planning to maintain agreed service levels. Coaches and motivates team. Ensures right technical competency level for agents and development is happening at appropriate frequency and measures the business impact. Manage fee-based advanced services; escalate to expert support and R&D/Cont.Eng; provide advanced training to primary support, analyze cases, create and manage customer knowledge base.
More than 10 years
Not Specified at least
Electronics and Semiconductors
Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.