Genesys Lead System Engineer
Job Details
Skills And Tools:
Job Description
At Careem, our mission is to simplify & improve the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organisation that inspires and become a world-class institution from the region.
Founded in 2012 by former entrepreneurs and McKinsey alums, Careem is the MENA regions leading ride-hailing service and newest Tech Unicorn. With 30% monthly growth, we now operate in 70+ cities across 11 countries and host over 6 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018.
Join us in building a world-class institution in the Middle East and experience the thrill of being part of a high-growth technology company, to improve people's lives
Key Responsibilities include:
- Understand and document the current Genesys Architecture
- Prepare engineering specifications based on new product requirements
- Execute full software development cycle to add new features and modifications to improve the Genesys work space
- Design, implement, maintain, and enhance call center reporting
- Troubleshoot any day-to-day issues related to Genesys platform performance and reporting
- Serve as (or grow into) a subject matter expert on Gene
Job Requirements
Requirement Summary:
The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.
Additional qualifications include:
- Ability to get hands-on in a complex operational environment
- Ability to manage multiple tasks and work to tight deadlines
- Target driven and have good numerical and analytical skills with an excellent eye for detail working with qualitative and quantitative data
- Extensive experience in delivering highly successful and innovative product developments
- Good technical proficiency, literacy skills and a competent computer user
- Experience working within the technology industry/start-up environment is highly desirable
- Educated to BS/MS level (or equivalent) within a subject relevant to the position such as Computer Science, Engineering, Mathematics or Statistics
- Professional experience in call center application development. Previous experience working with Genesys SDK is a plus.
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