Operations Manager

At Careem, our mission is to simplify & improve the lives of people, initially through solutions that make transportation in the region reliable, and over time, through disruptions in payments and logistics. In the process, we want to build an organization that inspires and become a world-class institution from the region.

Careem is the MENA regions leading ride-hailing platform and newest Tech Unicorn. With 30% monthly growth, we now operate in 90+ cities across 13+ countries and host over 15 million users. With our recent Series D funding success, we are positioned on the cusp of significant scale and well on target to deliver our goal of creating one million jobs in the region by 2018. Read more about us here and here.

Join us in building a world-class institution in the Middle East and experience the thrill of being part of a high-growth technology company, to improve people's lives.

Job Overview

We are looking for a Rock star to lead the operational aspects of Careem’s new Mobile Payments business in Egypt. You will be working closely with the CareemPay GM to implement and smoothly govern all back-end processes to support high impact results in the market. It’s a critical role for the success of CareemPay overall and includes several dimensions. As an Operations Manager at CareemPay, you will be taking full ownership of building and maintaining product operations across all stakeholders and touch points.

Responsibilities

• Lead the design and setup of all the processes and engagement rules revolving around Customer Care, 3rd Parties, Aggregates and e-payments/financial ecosystem players.
• Accountable for all operational elements of the product and ensure operational excellence with regards to customer & captain experience, and channels / instruments efficiency.
• Managing the design of the optimum channels and instruments commissions and incentives as well as continuously driving performance monitoring, improvements, cost saving initiatives and mystery shopping activities.
• Build strong and deep relationships with the ride hailing business operations to streamline capabilities and leverage mutual benefits.
• Support the ongoing product evolution road map by providing input to features enhancements that would automate & streamline operations.
• Support the ongoing Go-To-Market , promotional, and pilot activities within the product life cycle various stages.

Key Performance Indicators

• Lean operations, customer & captains satisfaction, payment instruments & channels availability.