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Job Description
- Deal directly with customers face to face
- Respond promptly to customer inquiries and Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Handle, Manage and efficiently deal with customer inquiries, complaints and requests
- Understand the process cycle and acts upon
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Maintains customer records by updating account information.
Job Requirements
- Bachelor Degree
- 3-5 years of customer care/customer service experience in smartphone industry is a must.
- Excellent English