Supervisor, QOS & Benchmarking Campaigns

Orange Egypt - 6th Of October, Giza

11
Applicants for
1 open position
Experience Needed:
More than 4 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Education Level:
Bachelor's Degree at least
Vacancies:
1 open position
About the Job
  • Filling the gaps between the different technology teams and acting as a link between them to reach the best E2E customer journey
  • Interface with all technology teams to influence and impose quality standards
  • Analyze Data/Voice bench-marking campaigns conducted to assess Orange network performance compared to the competitor
  • Prepare fully detailed report from point of view (voice quality analysis, dropped calls, blocked calls, throughput analysis,…etc) for each measurement conducted
  • Monitor NTRA reports and analyze the reported violation sent from the NTRA to prevent penalties
  • Starting new initiatives & projects that focus on enhancing the network QoS
  • Setup/calibrate internal tools measurements to guarantee measurement quality and efficiency
  • Generate, prepare & submit sufficient quality reports including all the required analysis in each field that will provide a clear visibility of the network performance for top management
  • Access network quality performance through all available tools like counters, field measurements and captures
  • Monitoring, analyzing & reporting Access Network performance through KPIs & following up chronic problems till it solved with the concerned teams
  • Acting as a 1st line support for the team’s technicians for any field problems arising during drive test measurements
  • Working on the development and creation of in-house developed tools to minimize the time and efforts for analyzing network quality problems as well as the investment costs
Job Requirements
  • University degree – Faculty of Engineering-Communications Department
  • MBA is a plus
  • 4 years experience in Telecommunication field
  • Initiative and synthesis mind
  • Leadership skills
  • Motivated/Motivational personality
  • Very good communication skills
  • Flexibility and updated vision
  • Innovative mind set and focus on development
  • Strong people management skills
  • Managerial & team leading skills
  • Planning & Organizing skills
  • Time Management Skills
  • Problem solving and Analytical Skills
  • Deep technical Investigation
                          About this Company

                          At Orange we have one priority: provide an incomparable experience!

                          With its strategic project, Essentials2020, Orange has set itself the task of ensuring it is ever-present to connect every individual to what is essential to them, and to provide a unique daily... (More)

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