Lead, NOC Back Office

Orange Egypt - 6th Of October, Giza

Applicants for
1 open position
Experience Needed:
More than 1 year
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Run all types of configuration & parameters modification work orders
  • Checking the daily fault alarms report and perform the needed corrective actions
  • Handle all RAN activities within the RNOC back office team, responsible for 2nd line support, RAN performance, investigating and troubleshooting all problems affecting RAN
  • Follow up RAN processes and procedures that ensure executing all the RAN modifications received from BSS planning team related to any projects (capacity upgrade, dimension, new features..etc.) within the agreed time frame (SLA) and achieving best performance
  • Follow-up major and urgent actions from different technology teams
  • Implement all RAN S/W upgrades, and corresponding fix releases delivered by supplier
  • Ensure proper operation for all network elements inside RAN network of OEG according to vendor's standards and theories.
  • Perform all functional acceptance tests for all RAN network elements with the supplier for any new network element.
  • Support supervision &maintenance teams by troubleshooting and advising with the needed corrective actions for the reported problems.
  • Solve QOS problems within the agreed SLA through analyzing network performance KPIs and judge the best solution based on analysis & technical experience and take the proper action in coordination with production, maintenance, radio , optimization & QOS teams
  • Provide on-the-job training/support to new team members.
  • Following up the investigations for the resided L3 tickets with the vendors
Job Requirements
  • B.Sc. in Telecommunication and Electronics Engineering
  • 1 year experience in Telecommunication field or fresh graduate
  • Excellent knowledge in 2G/3G/4G technologies
  • Very Good Computer skills
  • Strong interpersonal and communication skills
  • ability to perform under stress
  • Good communication skills
About this Company

At Orange we have one priority: provide an incomparable experience!

With its strategic project, Essentials2020, Orange has set itself the task of ensuring it is ever-present to connect every individual to what is essential to them, and to provide a unique daily... (More)

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