- Experience Needed:
- 1 to 3 years
- Career Level:
- Entry Level
- Job Type:
- Full Time
About the Job
- Monitor inbound & Outbound calls and evaluate agents’ performance concerning the quality of service offered through all channels.
- Provide clear insight into performance drivers and the levers which impact performance.
- Perform mystery calls to ensure accurate and consistent information delivery to the customers.
- Manage auditing reports for Customer Care activities & transactions.
- Give recommendations for process improvements based on the customer experience and feedback.
- Design quality rules and guidelines to achieve the highest performances with team managers.
- Hold calibrations and meetings with managerial and non-managerial level teams to find common grounds and sustain system stability.
- Conduct presentation & business simulation with new hires
- Compile and track performance for teams and individual level.
- Identify the training needs through the call monitoring, mystery shopping & certification process.
1 to 3 years
Not Specified at least
Internet/E-commerce Real Estate/Property Management
About this Company
Aqarmap is one of the fastest growing internet companies in Egypt. It was once a small startup in 2011, and now its fast growing scale up with more than 170 professionals.
See all Careers and Jobs at Aqarmap.com
In Past 12 months, our team grew by 3X, we are hiring anywhere between 5 to 15 people every...