- Experience Needed:
- 1 to 3 years
- Career Level:
- Entry Level
- Job Type:
- Full Time
About the Job
- Monitor inbound & Outbound calls and evaluate agents’ performance concerning the quality of service offered through all channels.
- Provide clear insight into performance drivers and the levers which impact performance.
- Perform mystery calls to ensure accurate and consistent information delivery to the customers.
- Manage auditing reports for Customer Care activities & transactions.
- Give recommendations for process improvements based on the customer experience and feedback.
- Design quality rules and guidelines to achieve the highest performances with team managers.
- Hold calibrations and meetings with managerial and non-managerial level teams to find common grounds and sustain system stability.
- Conduct presentation & business simulation with new hires
- Compile and track performance for teams and individual level.
- Identify the training needs through the call monitoring, mystery shopping & certification process.
1 to 3 years
Not Specified at least
Internet/E-commerce Real Estate/Property Management
About this Company
Aqarmap services allow you to buy or sell a property while providing essential information to help you take one of life’s biggest financial decisions.
See all Careers and Jobs at Aqarmap.com