Job Details
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Job Description
- Adhering to the approved budget and introducing suitable measures to counteract potential and actual deviations in consultation with the line manager.
- Stimulating continuous standardization and optimization of processes and organizational structures and implementing corresponding measures in consultation with the line manager.
- Ensuring an optimum exchange of information within the division and with the interfaces.
- Documenting efficient and effective processes in the company's internal IT systems.
- Preparing quotations quickly in collaboration with Pricing and on the basis of agreed minimum order quantities, bulk prices, extra packaging charges, payment and delivery conditions etc.
- Processing samples on time, taking into account the throughput and delivery times, optimum number of samples and costs, in collaboration with the colleagues responsible in Sales
- Continuously updating customer master data.
- Organizing and supporting internal and external customer visits in consultation with the divisions involved.
- Regularly monitoring visit reports, contracts, prices, order quantities, batch sizes, delivery packaging, payment and delivery conditions, payment receipts and complaints and preparing corresponding customer-specific evaluations.
- Following up on customer complaints in collaboration with Notification Management and in consultation with the colleagues responsible in Sales and Quality; conducting appropriate communication with the respective customers and implementing suitable measures (e.g. credit notes) in consultation with the line manager and Sales.
- Implementing the regional customer service strategy.
Job Requirements
- Bachelor Degree.
- 1-2 years of Experience in the same field.
- Fluent in English.
- Very good command of French.
- Logistics background is a plus.
- Very good communication skills.
- Complete knowledge about Microsoft Office.
- SAP Experience is a plus.
